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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Lic. and insured, 30 years experience.
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My panasonic smart tv has an on-screen keyboard. this is frozen

Customer Question

My panasonic smart tv has an on-screen keyboard. this is frozen and will not allow me to enter any data.
Submitted: 3 years ago.
Category: TV
Expert:  Shahid replied 3 years ago.
Hello, my name is Shahid, I'll be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.

- Does Menu or other buttons work on TV or its remote control?
- Can you please get me the model number off of TV?

Thanks.
Customer: replied 3 years ago.

everything works but the keyboard

Expert:  Shahid replied 3 years ago.
- Can you please get me the model number off of TV?

Customer: replied 3 years ago.


didyou get the model number

Customer: replied 3 years ago.


MODEL TXL42E6B

Customer: replied 3 years ago.


iT IS ONLY THE KEYBOARD ON THE EUROSPORT APP THAT DOES IT

Customer: replied 3 years ago.


iT IS ONLY THE KEYBOARD ON THE EUROSPORT APP THAT DOES IT

Expert:  Shahid replied 3 years ago.
OK, have you tried to unplug TV power cord form wall socket for 10 minutes to reset, replug and check?

Please reply back how it goes.
Thanks.
Customer: replied 3 years ago.

No that didnt do anything it must be a fault on the eurosport app. Ill try uninstalling the app,and then reinstalling it Thanks for trying.Goodbye

Expert:  Shahid replied 3 years ago.
OK, no problem.

Thanks.