How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Steven Your Own Question
Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Licensed TV repair technician in the US with over 30 experience in the US.
59014109
Type Your TV Question Here...
Steven is online now

My panasonic smart tv has an on-screen keyboard. this is frozen

Customer Question

My panasonic smart tv has an on-screen keyboard. this is frozen and will not allow me to enter any data.
Submitted: 3 years ago.
Category: TV
Expert:  Shahid replied 3 years ago.
Hello, my name is Shahid, I'll be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.

- Does Menu or other buttons work on TV or its remote control?
- Can you please get me the model number off of TV?

Thanks.
Customer: replied 3 years ago.

everything works but the keyboard

Expert:  Shahid replied 3 years ago.
- Can you please get me the model number off of TV?

Customer: replied 3 years ago.


didyou get the model number

Customer: replied 3 years ago.


MODEL TXL42E6B

Customer: replied 3 years ago.


iT IS ONLY THE KEYBOARD ON THE EUROSPORT APP THAT DOES IT

Customer: replied 3 years ago.


iT IS ONLY THE KEYBOARD ON THE EUROSPORT APP THAT DOES IT

Expert:  Shahid replied 3 years ago.
OK, have you tried to unplug TV power cord form wall socket for 10 minutes to reset, replug and check?

Please reply back how it goes.
Thanks.
Customer: replied 3 years ago.

No that didnt do anything it must be a fault on the eurosport app. Ill try uninstalling the app,and then reinstalling it Thanks for trying.Goodbye

Expert:  Shahid replied 3 years ago.
OK, no problem.

Thanks.