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Netman70
Netman70, Network Administrator
Category: TV
Satisfied Customers: 298
Experience:  I work as a Network administrator, Supporting all computer systems
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Had a Samsung UE40F8000 installed this morning, mostly working

Customer Question

Had a Samsung UE40F8000 installed this morning, mostly working fine. I am unable to create a Samsung Account via the screen. When I select 'Create Samsung Account' the screen goes black and nothing happens. I then select Hub to get back to where I started.

Am I missing a step somewhere?

Thanks in advance.

Tony
Submitted: 2 years ago.
Category: TV
Expert:  Netman70 replied 2 years ago.

Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

 

Are you connected to your wireless internet with the samsung?

Customer: replied 2 years ago.

Yes I am, Scott


 


Tony

Expert:  Netman70 replied 2 years ago.
Are you pressing the enter button button to select 'Create Samsung Account' ? (It has an arrow pointing to the left on the button)
Customer: replied 2 years ago.

Yes, I am


 


Tony

Expert:  Netman70 replied 2 years ago.

Did you go here and create a samsung account---http://www.samsung.com/us/support/account

Then after you create an account look here

http://www.samsung.com/global/article/articleDetailView.do?atcl_id=5

Customer: replied 2 years ago.

Hello, Scott


 


I created an account on the uk website and I can log back into that OK using the user name and password. However, that user name and password XXXXX not work on the US website which is your URL.....?


 


Tony

Expert:  Netman70 replied 2 years ago.

I see well if you already have a account no need to create another one, did you check the second link I sent you and try the steps on that page?

 

Starting with #2

Customer: replied 2 years ago.

Thanks for this, Scott This is where I got to:


 


1. Create an account on Samsung.com - done and I confirm I can log back into it.


 


2. Connect your Samsung TV to the internet - done and I confirm the connection is working properly.


 


3. Activate your product - guide says: '... you'll need to activate it before you can download apps. To do this, access the Smart Hub and login with your Smart TV ID. If you haven't set up a Smart TV ID yet, you can do this now'.


 


Creating a Smart TV ID




- Press the [A] Button on your remote - I am taking this to be the red button marked 'A' on the towards the bottom on the remote on the LHS. THERE IS NO RESPONSE TO THIS BUTTON BEING PRESSED.


 


If I then access 'Create Account' via the menu and press Enter I am back where I started when we began this conversation.....


 


Any other ideas, please?


 


Regards,


 


Tony

Expert:  Netman70 replied 2 years ago.

You already have an account so you just need to login on your tv

Expert:  Netman70 replied 2 years ago.

go to menu, smart features, Samsung account and see if you can login.

Expert:  Netman70 replied 2 years ago.
Also try going to menu, Support, Software Update and make sure you tv is up to date

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