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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Lic. and insured, 30 years experience.
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LCF501080SNBSMART. 50" led smart TV. Even though it says

Customer Question

LCF501080SNBSMART.

50" led smart TV. Even though it says my TV is connected to my wifi/router I cannot get on the internet. It says you are not connected.

Spoken to virgin(our provider) who spent an hour going through everything, even re-setting our router and still nothing?

Please help
Submitted: 3 years ago.
Category: TV
Expert:  MasterFixIt replied 3 years ago.
Hello,
I am Tech Michael and I will be assisting you today.
Please be patient with us as these are technical questions and some testing may be required.
It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis.
How old is your TV?
Also is the message coming up on the TV?
Thank you
Tech Michael