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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Licensed TV repair technician in the US with over 30 experience in the US.
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Colour on my Samsung TV has got green glow round figures and

Customer Question

Colour on my Samsung TV has got green glow round figures and items?
Submitted: 2 years ago.
Category: TV
Expert:  Shahid replied 2 years ago.
Hello, my name is Shahid, I'll be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.

- Can you please get me the complete model number written on back of TV?
- Also, how old it is and how long it have had the problem?
- Does TV own menu graphics has green glow too?

Thanks.
Customer: replied 2 years ago.

Hi Shahid


 


This is a Samsung DV3 HD ready 1080p SRS 42 " Flat screen TV bought in Dec 2008 delivered Jan 2009.


 


The problem has only been for a couple of days


 


Own graphics seem to be OK but picture is distorted and seems to have this glow over it


 


The menu has changed from being bright blue with the highlighted programme in yellow to dark blue and orange highlighted.


 


Can I give you any more information?


 


Jean

Expert:  Shahid replied 2 years ago.
Thanks Jean for the info.

If I could have pictures of TV screen to view the own menu and distorted colors picture that would be very helpful to diagnose the problem quickly.

Customer: replied 2 years ago.

How can I do that?

Expert:  Shahid replied 2 years ago.
You can upload following photo sharing site and post the file URL here so I can view it..

http://imgur.com/

Customer: replied 2 years ago.

Will see if I can attach the pics

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Customer: replied 2 years ago.

Hi Shahid


 


Did you get all the pictures?


 


Can you see the green glow around everything?

Customer: replied 2 years ago.

Hi Shadid,


 


I cant wait any longer for answers I appreciate its not easy on a computer but I need to have an engineer to look at it. Please can you reimburse my money back to pay pal as I'm not really qualified to sort this out. I am a pensioner and thinks I need a person to look at it.


 


Many thanks please answer and let me know.


 


Jean

Expert:  Shahid replied 2 years ago.
Hi Jean,

Sorry for delayed reply, I was away from computer for many hours.
Please reply back if you wish to continue OR may pleas contact customer service at [email protected] for billing issues.

Thank you.

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