Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble. We’ll get started chatting here. I am also sending you an offer so you can reach me directly me by phone if preferred. Feel free to ignore it for now, it will be available to you at any time if you need to get more help after our chat.
Unfortunately, it is not quite that simple.
Your tv has an internal hardware failure, as your engineer has already explained. This is most likely either a bad signal board or even a bad panel.
While I certainly understand your frustration with it failing at 4 years, this type of fault is typical. Modern flat screen tvs are not built the way that the old tube tvs were. They will not last 6 years normally. The average flat screen tv has a useful service life of 3-5 years in reality. While they don't advertise the fact, it is reality.
The laws you refer to are specific to documented faults showing specific manufacturing defects. A failure at 4 years would be generally related to age or wear and tear from normal use, not a fault, which would usually come up much sooner.
Under the rules you mentioned, you would had little recourse even then, and only within the first 2 years, for a partial refund of repair costs, and it would be your burden to prove in court. In practice, those rules would not be of much help to you.
While your set is possible to fix, for one of this size and age, it is not economical to do so. You'd spend £300 on average for repairs, while you could replace it with a brand new tv, with current technology and a fresh warranty, for about the same price.
I'll be happy to recommend some better quality replacement options, if you'd like.
Also, here is an article explaining a bit more about the law: http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html
You may be correct regarding the technical side but you are wrong regarding the 6 year ruling. That same day I contacted the retailer. Despite having no receipt, they were able to locate the 2010 transaction and deal with the matter immediately. I provided an engineer's letter and have today received a full replacement with a new tv of higher quality to the same value spent initially. Sorry if you don't get paid, but you should get your facts straight. I can';t believe I am getting a £900 value (sale price is less) totally free. I didn't expect to get the full value after 4 + years usage and was concerned to think I would need to purchase a new one as I am a pensioner. Thankfully I didn't listen to you but contacted the retailer..