How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Steven Your Own Question
Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Licensed TV repair technician in the US with over 30 experience in the US.
59014109
Type Your TV Question Here...
Steven is online now

Hi,my wife bought a new LG smart tv on Thursday. We cant seem

Customer Question

Hi,my wife bought a new LG smart tv on Thursday. We can't seem to get sky on the new telly. We have the skyplus box in the attic and from there a cable down to the telly where sky is operated by the skyi. It all worked fine on old tv.
Submitted: 3 years ago.
Category: TV
Expert:  info tech replied 3 years ago.
Hello
Welcome
Thanks for the Question

Is the cable an aerial type coax lead?

Anthony
Customer: replied 3 years ago.

Hi yes it's an aerial coaxial cable with skyeye connected to it.it's plugged into the antenna socket at back of tv. We can get the freebies channels no problem but can't figure out how to get the sky working

Expert:  info tech replied 3 years ago.
Hi

If its a new TV it wont have an analogue tuner as its not needed anymore

How long is the cable run from the box to the set?

Anthony