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info tech
info tech, Technician
Category: TV
Satisfied Customers: 14667
Experience:  Television Engineer for many high street outlets 20 plus years experience
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Hi, I have a samsung LE40M87BDX/XEU tv which is about 6 years

Resolved Question:

Hi, I have a samsung LE40M87BDX/XEU tv which is about 6 years old. when switched on the picture is ok for about 5 seconds then fades to nearly white. Can you help please?
Submitted: 3 years ago.
Category: TV
Expert:  info tech replied 3 years ago.
Hello
Welcome
Thanks for the Question

When it fades to white if you press the menu button of the sets own remote control does the menu come up please?

Let me know thanks
Anthony
Customer: replied 3 years ago.

The menu can be seen faintly

Customer: replied 3 years ago.

do you have an answer for me please?

Expert:  info tech replied 3 years ago.
Hi


Sorry for delay I am jkust out on calls will be back in an hour

Thanks for your patience

Anthony
Expert:  info tech replied 3 years ago.
Hi Will

Sorry for the delays
OK if your seeing the menu but its covered by the haze too then you have a problem with either the tcon board OR the LCD panel itself, their is a catch 22 situation with this though, the tcon cannot be checked it can only be replaced to eliminate it, if its still the same after that then it further confirms panel failure, their is however a very good chance that the problem IS the tcon board do you think you can replace this board yourself?I will provide more detailed info on how to do that

Let me know thanks
Once again I am sorry for delay I am working even now I am on call

Thanks
Let me know
Anthony
Customer: replied 3 years ago.

thank you for your help, i will try this.

Expert:  info tech replied 3 years ago.
Hi

Will you will need more info on this also the location of the board and its part number so please let me know if you are going to try the tcon

A positive rating is very appreciated

Thank You the session will remain open even after rating

Many Thanks
Anthony
info tech and other TV Specialists are ready to help you
Customer: replied 3 years ago.

I have taken the back off and got the part details