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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 22610
Experience:  Custom home theater installer, authorized dealer top brands.
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Hi Nathan I have a problem witH a Wormhole TV recorder D2500DTRA08 It

Resolved Question:

Hi Nathan
I have a problem witH a Wormhole TV recorder D2500DTRA08
It has suddenly come up with an error saying no disk present and will not give access to record or library functions
I have switched off for a couple of mins but no change
Any suggestions?
Many thanks
Mike
Submitted: 2 years ago.
Category: TV
Expert:  Nathan replied 2 years ago.

Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.


 


Sorry to hear you’re having trouble, Mike, and thanks for requesting me.

Nathan :

Could you double check the make/model of your recorder for me? I'm not directly familiar with what you mentioned and not finding any info on such a system.

Nathan :

I can tell you offhand though that with DVR systems when you get this message, it almost always indicates either a firmware glitch (temporary, usually) OR that the hard drive itself has failed (hardware fault, cannot be recovered).

Nathan :

How long have you had the system?

Nathan :

Initially, can you please unplug power to the unit, at the mains for 60+ seconds and let me know if that changes anything?

Customer:

A

Customer:

I have just tried this again but no change, Product is Digihome

Nathan :

Is it a DG250DTRA08

Customer:

Did you receive my response?

Nathan :

Yes I did

Nathan :

I asked again about the model number, I'm assuming you have a DG250DTRA08

Nathan :

Assuming so, then this is indeed a hard disc failure as I mentioned earlier.

Nathan :

There is one last thing to try though,

Nathan :

unplug power at the mains
wait 5 minutes
press and hold power/on button for 60+ seconds
keep holding while plugging power cord back in, and for another 60 seconds after, then release

Nathan :

If you still get the failure or no disc message after it starts back up, then it would unfortunately confirm that the hard drive is defective. There is really no practical resolution at that point, and at 5+ years old, the system isn't worth fixing. The repair costs would exceed the purchase price of a new dvr system.

Expert:  Nathan replied 2 years ago.
Mike, it appears the live chat was malfunctioning and my responses may not be coming through, so I've changed us over to this format.
Nathan, Installer
Category: TV
Satisfied Customers: 22610
Experience: Custom home theater installer, authorized dealer top brands.
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