How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask info tech Your Own Question

info tech
info tech, Technician
Category: TV
Satisfied Customers: 14185
Experience:  Television Engineer for many high street outlets 20 plus years experience
18621325
Type Your TV Question Here...
info tech is online now

I have an LG Smart TV. I have been recording to an external

Resolved Question:

I have an LG Smart TV. I have been recording to an external HDD and playing back recordings with no problem. All of a sudden a few days ago the TV will not play recordings. It can still record, pause and rewind but just won't play back. When I select HDD input the recorded TV screen appears momentarily then goes blank and reverts back to the previous input source. The HDD light goes out and the HDD is no longer shown on the input selection screen. If I wait a few minutes it then appears again but selecting HDD input simply repeats the cycle above.
Submitted: 2 years ago.
Category: TV
Expert:  info tech replied 2 years ago.
Hello
Welcome
Thanks for the Question

How is the HDD connected to the TV please?

I will need the full model number of the set found on the back of the set please?

Anthony
Customer: replied 2 years ago.

The HDD is connected to the TV by USB cable and is definitely connecyed to the correct socket on the TV.


 


The TV is a LG Smart TV, model number 42LM 620T-ZE.

Expert:  info tech replied 2 years ago.
Hi

If you have anything to add please do so but it really sounds like a problem with the hdd and not the set?

Let me know your thoughts on that, or if you can try the hdd on another set?or maybe a laptop

Anthony
Customer: replied 2 years ago.

That sounds feasible. But I am able to record to it?

Expert:  info tech replied 2 years ago.
Hi

If you could try it on a laptop it will rule things out but from what your saying it does sound like the hdd, you dont know for sure its recording OK until you playback it may be going through the motions of that, it sounds to me like the hdd itself is bad.
Connecting it to a laptop will confirm if its bad or not
The HDD light going out means its lost control itself the set wont be causing that

Let me know if you need more info or if the laptop is playing the hdd OK

A positive rating is greatly appreciated

Many Thanks
Anthony
info tech, Technician
Category: TV
Satisfied Customers: 14185
Experience: Television Engineer for many high street outlets 20 plus years experience
info tech and 2 other TV Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steven

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
  • http://ww2.justanswer.com/uploads/europro/2009-7-31_232635_DSC02497.JPG euro-pro llc's Avatar

    euro-pro llc

    Technician

    Satisfied Customers:

    1069
    20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,
  • http://ww2.justanswer.com/uploads/mistersony/2010-12-13_235638_conrad2.jpg Conrad's Avatar

    Conrad

    Technician

    Satisfied Customers:

    942
    Training on many types of consumer electronics, training on Sony Samsung and JVC
  • http://ww2.justanswer.com/uploads/AL/alr3d/2012-5-3_143712_14.64x64.jpg alr3d's Avatar

    alr3d

    Technician

    Satisfied Customers:

    764
    tv repair
  • http://ww2.justanswer.com/uploads/PlasmaLCDPro/2009-09-01_011602_techavatar.JPG Flatpanel Guru's Avatar

    Flatpanel Guru

    Lead Technician HD

    Satisfied Customers:

    692
    Factory Trained and Certified on PLASMA, HDTV, LCD, and Bose. Authorized Servicer, 15yrs Exp.
  • http://ww2.justanswer.com/uploads/frep420/2009-06-13_215917_j.jpg Jeff the TV Guy's Avatar

    Jeff the TV Guy

    Technician

    Satisfied Customers:

    691
    10 years expeience in consumer electronics. 3 years experience in DLP, Plasma, and LCD repair.
  • http://ww2.justanswer.com/uploads/callallen/2009-10-26_013927_100_2875.jpg Allen's Avatar

    Allen

    Technician

    Satisfied Customers:

    534
    37 years tv service with Panasonic, Hitachi ,RCA