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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 10129
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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LE4OR738DXIXEU No We have a sumsung television model number

Customer Question

LE4OR738DXIXEU No

We have a sumsung television model number above which works off the satelite
which has stop working it says EXT.1 and no signal

cn you help
Submitted: 2 years ago.
Category: TV
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
I'm sorry you are having trouble with the TV.
Please allow me to ask you a few questions to diagnose the problem.

- Is there any other video device like DVD player connected to this TV?
- How the satellite box connected to this TV, through HDMI cable, AV cable or component video cables etc?

Thanks.

Customer: replied 2 years ago.

nothing else is connected satellite box is connected through HDMI cable

Expert:  Shahid replied 2 years ago.
OK, lets try easy thing first, unplug TV and satellite box power cords from wall socket for 10 minutes to reset, replug back in, give some time to satellite box to boot up then check, does TV display picture now?

Thanks.

Customer: replied 2 years ago.

No picture on main television Ext.1 no signal displaying

Expert:  Shahid replied 2 years ago.
OK, please press Source button on TV or its remote and select HDMI input, does it help to get satellite box picture?

Thanks.

Shahid, Technician
Category: TV
Satisfied Customers: 10129
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Shahid and other TV Specialists are ready to help you
Customer: replied 2 years ago.

when i press source button the only thing that shows Ext.1 & Ext.2 plus no signal

Expert:  Shahid replied 2 years ago.
Kate, it seems the satellite box isn't sending out video signal through its HDMI port that is why TV doesn't enable HDMI input as it needs video signal to enable the HDMI input.
Do you have another video source like Bluray player etc, pull the HDMI cable from satellite box and connect in HDMI output of Bluray, press source button on TV or its remote and check, does HDMI input enable and can be select now in TV?


Customer: replied 2 years ago.

The t v in the kitchen is working o k and that comes from the same sky box as the main t v

Expert:  Shahid replied 2 years ago.
So one box utilized for two TV and both are connected through HDMI cables, is this correct?

- Did you try to unplug satellite box for 10 minutes as requested before?

Customer: replied 2 years ago.

the t v in the kitchen runs from the aerial cable into the sky box

Expert:  Shahid replied 2 years ago.
Then that has different type of signals.

Do you have another video source like Bluray player etc, pull the HDMI cable from satellite box and connect in HDMI output of Bluray, press source button on TV or its remote and check, does HDMI input enable and can be select now in TV?

Thanks.

Customer: replied 2 years ago.

Could it be that the main t v is somehow stuck on ordinary t v and not on sky

Expert:  Shahid replied 2 years ago.
Are we working on LE4OR738DXIXEU TV or is there 3rd TV that you are referring as main TV?

Sky box can go bad and stop sending out video signals through HDMI out jack on it, this is why I requested a test to connect a DVD/ Bluray player in HDMI input of TV that will narrow down the issue.

Thanks.

Customer: replied 2 years ago.

Yes we are working on the main t v which is the model number above.


 


We do not have a DVD or Bluray Player

Expert:  Shahid replied 2 years ago.
If the Sky box is hooked in HDMI input of TV then I can say sky box is defective and causing the problem. You can connect Sky box through Scart or AV Cable in to TV if it has such jacks to get the picture in TV.

Do you have Scart cable or AV cable for that connection?



Customer: replied 2 years ago.

The t v runs from a scart to HDMI box

Expert:  Shahid replied 2 years ago.
Kate, Scart and HDMI are two different type of cables, please check following links to view scart and HDMI cables and reply back what type of cable runs between TV and sky box?

http://www.kenable.co.uk/images/Nickle%20plated%20scart.jpg

http://www.nairaland.com/attachments/1293168_29_24_hdmii_jpg2eca641ec1dbab0d78268658e24c3f74

Thanks.



Customer: replied 2 years ago.

It is a HDMI cable that runs between the tv and the sky box

Expert:  Shahid replied 2 years ago.
OK, does the sky box has RCA jacks for video-audio output so we can use an AV Cable to connect sky box to TV?

http://www.jainvidyut.com/product/av%20cables.jpg

Customer: replied 2 years ago.

There are no RCA jacks on the sky box

Expert:  Shahid replied 2 years ago.
OK, does sky box has scart jack and do you have scart cable?

Customer: replied 2 years ago.

Hi


 


Yes they have but the t v is on the wall and all wires are in the wall

Expert:  Shahid replied 2 years ago.
humm, you mean the connection wires are hidden in the wall?

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