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carlday1
carlday1, Technician
Category: TV
Satisfied Customers: 322
Experience:  Self Employed TV Engineer
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Dion Freeview Settop Box - DTR500SS11 suddenly doesnt respond

Resolved Question:

Dion Freeview Settop Box - DTR500SS11 suddenly doesn't respond to remote. Replaced batteries, but no improvement. Box works ok (?) from front-panel controls. Is it likely to be a faulty remote or a faulty box?
Thanx, D.Gilmour.
Submitted: 3 years ago.
Category: TV
Expert:  carlday1 replied 3 years ago.

carlday1 :

Hi,

Thank you for using Just Answer my name is ***** ***** I will help with your question.

If the freeview box is working on the front buttons it is more likely to be the remote control.

carlday1 :

A replacement remote is available here.

http://www.amazon.co.uk/Replacement-Remote-Control-Dion-DTR500SS11/dp/B0091V8VHI

Customer:

Carl,

Customer:

Many thanks, ***** ***** rest of your day.

carlday1 :

I would recommend unplugging the freeview box from the wall for a few minutes just in case it is the box software that is causing the problem, unplugging the box would cause the box to reset.

Customer:

Carl,

Customer:

Tried that already, I'll source another remote.

carlday1 :

You could test the remote control before you buy a new one using a digital camera.

http://www.wikihow.com/Check-if-a-Remote-Control-is-Transmitting-an-Infrared-Signal

It does work a digital camera does see the IR light

Customer:

Carl,

Customer:

no response....it's the remote, I'm sure of it.

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