Hi,Thank you for using Just Answer my name is ***** ***** I will help with your question. If the freeview box is working on the front buttons it is more likely to be the remote control.
A replacement remote is available here.http://www.amazon.co.uk/Replacement-Remote-Control-Dion-DTR500SS11/dp/B0091V8VHI
Many thanks, ***** ***** rest of your day.
I would recommend unplugging the freeview box from the wall for a few minutes just in case it is the box software that is causing the problem, unplugging the box would cause the box to reset.
Tried that already, I'll source another remote.
You could test the remote control before you buy a new one using a digital camera.http://www.wikihow.com/Check-if-a-Remote-Control-is-Transmitting-an-Infrared-SignalIt does work a digital camera does see the IR light
no response....it's the remote, I'm sure of it.