Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble. We’ll get started chatting here. I am also sending you an offer so you can reach me directly me by phone if preferred. Feel free to ignore it for now, it will be available to you at any time if you need to get more help after our chat.
Could you please tell me the make/model of the device in question?
Is this perhaps the media receiver unit of a pioneer plasma tv system?
Thank you for the information. I see you've left me a "bad service" rating, prior to responding to me. If you wish to continue working with me, I'd ask you to hold your rating to the end, and that you have the same level of patience as you'd expect from me.
I couldn't provide an answer without corresponding with you first.
This is an ongoing conversation, there is no instant fix, and there is a good chance there is no fix possible at all.
However, I'll do my best to diagnose the problem for you and give you ever chance at resolving it.
That constantly blinking light on the media receiver is an error indicator,
it means that there is an internal hardware defect.
The most likely cause is that the internal power supply or control board has failed,
this is typically the result of damage from a power surge, but could just as easily be age related wear and tear, as this is getting to be an older system
Are you sure that the light is blinking constantly, and not in some pattern?
Electronics die suddenly, hardware failures not usually gradual. Things can work fine for years and stop instantly.
The media box most likely experienced a power surge while powering off,
even static shock from her finger could have fried a component on the main board
There is a reset process we can attempt here
first, I want you to double check that all the connections (the black and white cables) between the media box and the tv are secure
and that the tv power connection is secure
Then perform this reset process:
1) Unplug the power cord from the media box at the wall outlet
2) Wait at least 1 hour (60+ Minutes)
3) Press and hold the power button (on the box, not the remote) for 60 seconds 4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.
If this reset process does not work, it would unfortunately confirm a hardware failure.
At that point, it is time for a new tv. This system is now obsolete, parts are extremely difficult to find as they were discontinued years ago, and repairs would be very expensive, more than the cost of a replacement tv.
But, depending how you'd like to proceed, I can try to help with finding parts (used), a local repair shop, or recommending replacement options.
You can bookmark/favorite this page to get back in touch with me when you have a chance.
It isn't worth repairing. If it was a component in the tv, possibly it could be fixed. The media boxes really cannot be practically repaired though, and you can't just buy a new box either. The tv is useless with out the box, but considering the age of the system, the tv as at the end of its life and would fail before long anway
You can certainly do that, especially if you can make the point that it may have been caused by a power surge
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://www.justanswer.com/electronics/expert-p0llinate/
Thank you, and have a good day,