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carlday1
carlday1, Technician
Category: TV
Satisfied Customers: 306
Experience:  Self Employed TV Engineer
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My TV, LE22B450C4W doesnt give me BBC channels saying the

Customer Question

My TV, LE22B450C4W doesn't give me BBC channels saying the signal is weak, but the rest of the channels are ok
Submitted: 2 years ago.
Category: TV
Expert:  carlday1 replied 2 years ago.

carlday1 :

Hi,

Thank you for using Just Answer my name is Carl and I will help with your question.

I suspect the problem you have is just down to the bad weather we have at the moment, I would suggest you try and retune your tv.

If you can send me your postcode I can check to see if there is any planned maintenance on your local transmitter.

JACUSTOMER-x45860k6- :

DD5 4EP

JACUSTOMER-x45860k6- :

I have retuned the TV and its the same, my other TV in the house is working fine and also has an outside aerial

carlday1 :

I have checked and there is no planned work do you have channel 71?

JACUSTOMER-x45860k6- :

Mine goes up to channel 73

carlday1 :

Thank you, are you able to check the aerial cables from the wall to the tv?

I would suggest trying a reset of the tv.

Try a total reset of the set to reset the digital tuner completely:

Put TV on standby and then press in sequnce 'info, menu, mute, power' the TV will then turn itself on and display the service menu.

Press the 'down arrow' until you have selected option 12 'reset' then press the 'right arrow' to enter the option. TV will turn off.

carlday1 :

If you could then turn the tv back on hopefully it will be like a new tv and will dipslay the plug and play option.

JACUSTOMER-x45860k6- :

Have done the plug and play still no BBC channels

carlday1 :

Hi,

The next thing I would suggest to try is to upgrade the firmware. The firmware is available here you will need a usb memory stick to complete the upgrade.

http://www.samsung.com/uk/support/model/LE22B450C4WXXC

There is an upgrade guide as well

carlday1 :

Did you try the firmware upgrade? I have had a customer this week with the same problem as you and a firmware update solved the problem

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