TV Repair Questions? Ask a TV Technician for Answers ASAP
don't want contract, just answer to one question, have just got back to answer your last enquiry
OK, so it is Samsung ue37es5500k TV, correct?Are you trying to watch local broadcasting channels on TV?
You may please ignore contract offers that sent by website system.
correct number yes can watch local channels
have always watched local channels, problem is with unable to view amazon instant video, can get in with app. but unable to view video, I was 45 mins . on fon to Samsung but still cant view, can receive and view video on I pad and lap top, amazon cant help but nothing wrong with my contract, this problem has been ongoing for months now.
thank you shahid
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.Sorry to hear you’re having trouble. We’ll get started chatting here. If you’d prefer support beyond the chat format, you may also reach me directly via phone or a remote support session. I’ll send an additional services offer for these options - feel free to ignore it for now, it will be available to you at any time during or after our conversation.This has been a known issue for some time - amazon made some changes to their server environment and the samsung app was no longer compatible.A manual firmware update is required to solve this:
CLICK FOR INSTRUCTIONS
CLICK FOR UPDATE FILE
HI NATHAN sorry I have taken so long to answer your latest answer as I am disabled and can only use pc at certain times, have printed download from Samsung and will ask my son to do it for me thanks for your help hope it works Ewan