Hello Deborah , my name is Jack
Perhaps I can help you with this problem but first I will address the money question ;
Although I am not privy to the money part of the business, (just the repairman here) I can tell you that if you do not accept any other offer or subscription then your deposit is all there will be as far as charges are concerned.
That being said , I would have a few questions before giving you a diagnostic. When you said that you tried a new remote , was it the original or a "universal" remote ?
Thank you for your reply regarding payment.
In response to your question...we have tried and tested both the original remote that came with the TV and a universal remote that we purchased.
Did you have another question sorry?
Not sure what you mean by 'in which case I will look and see if the remote sensor can be found'? Can you please explain what this means and what you'd like me to do...
I have a cell phone with a camera...how can it test the remote? Sorry, again need an explanation and some clear instructions to follow.
Thanks very much.
Hello - just did what you asked...looked at the remote through my cell phone camera lens and YES did see a light coming from the (original) TV remote.
Hi again, thanks for that.
Just wondering...how big a job is it to get the part and do it ourselves?
Did you mean 10 pounds we buy the part and do it ourselves or 80-100 to get someone in to do it for us?
The small board sitting behind the sensor window...had a look and couldn't see anything obvious fitting this description. Where would I find it? Sorry, thanks.
Ok thanks very much Jack...I'll think about it all and get back to you.