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Pete
Pete, Technician
Category: TV
Satisfied Customers: 17941
Experience:  Over 16 years of experience in the Electronics and IT industries.
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my samsung tv works perfectly in our bedroom on a portable

Resolved Question:

my samsung tv works perfectly in our bedroom on a portable aerial, i have moved it to the living room to replace a sony tv which is broken and works on a outside aerial when i installed the samsung bbc channels are not available all other channels work perfectly can you help me
Submitted: 2 years ago.
Category: TV
Expert:  Pete replied 2 years ago.
Pete :

Hi there,

Pete :

What is the model number of the Samsung TV?

Pete :

Is it an old CRT TV, or a new LCD TV?

Pete :

Analog or digital tuner?

Pete :

With the model number I should be able to work this out.

JACUSTOMER-z571tv18- :

hi pete, model number is *****

Pete :

Ok, thanks

Pete :

So it's a 32" LCD TV with built-in digital tuner.

Pete :

What postcode area are you located in?

JACUSTOMER-z571tv18- :

BL7 9RR Bolton, Lancashire

Pete :

Ok, so you should be tuned in to the Winter Hill transmitter in that area.

Pete :

When was the TV last re-tuned?

Pete :

(roughly)

Pete :

in the past month, year, or longer?

JACUSTOMER-z571tv18- :

not sure, i have not tuned it since purchased from a friend of my grandson

Pete :

Ok, there have been several retunes required recently to update the frequencies used for various digitial broadcasting channels.

Pete :

If the TV has not been re-tuned recently, then it would be advisable to retune it in the living room using the outside aerial so that it gets the best possible signal and picks up the correct transmitter.

Pete :

This of course requires your aerial to be correctly fitted and pointing in the correct direction.
It's possible that with the smaller indoor aerial in the bedroom it was not pointing in the same direction as the outside aerial, so now you cannot pick up all of the channels that were tuned in previously.
If the outside aerial was working ok until the other TV broke, then it should be fine.

Pete :

If you aren't sure how to retune the TV, see page 11 of the user manual.

Pete :

If you didn't get the manual with the TV, you can view or download it for free at:
http://downloadcenter.samsung.com/content/UM/200803/20080322095034640_BN68-01424A-00L08-0305.pdf

Pete :

Can I be of any further assistance at all?

Pete :

I have not heard back from you for a while now, are you still there?

Pete :

A high rating for my service today would be greatly appreciated! :)
You can still ask free followup questions at any time, should the need arise.

Pete :

Best regards,
Pete.

Pete and 3 other TV Specialists are ready to help you
Expert:  Pete replied 2 years ago.
Hi Alan!
I'm just following up with you to see how everything is going. Did my answer help, or do you need any further assistance?
Let me know,
Pete.
Customer: replied 2 years ago.

hi pete, did a full retune as you suggested and now everything is perfect thanks for that pete. A. Booth (printman1939)

Expert:  Pete replied 2 years ago.
Great news, thanks for letting me know, Alan!
Best,
Pete.