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info tech
info tech, Technician
Category: TV
Satisfied Customers: 14391
Experience:  Television Engineer for many high street outlets 20 plus years experience
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My TV will record on BBB 1 but there is no sound all other

Resolved Question:

My TV will record on BBB 1 but there is no sound all other channels have sound
Submitted: 2 years ago.
Category: TV
Expert:  info tech replied 2 years ago.
Hello
Welcome
Thanks for the Question
I will need the full model number please found on the back of the set or the owners manual?
By record do you mean the set itself OR a box separate from the set?
Anthony
Customer: replied 2 years ago.

model no.KDL-32L40XX serial no.5017946

Box seperate from the set

Expert:  info tech replied 2 years ago.
Hello
OK so I am assuming that its just when recording BBC 1 that you have no sound?or do you have no sound from BBC 1 anyhow?on normal TV?
Anthony
Customer: replied 2 years ago.

Sound is perfect otherwise

Expert:  info tech replied 2 years ago.
Hi
OK I will need the model number of the player\recorder too you are using when you get that please try a reboot of the box by unplugging the box from the wall waiting 5 mins then re-plugging back in again, it will be a good idea to do the same with the TV at the same time
Let me know the results of that before we move on
Anthony
info tech, Technician
Category: TV
Satisfied Customers: 14391
Experience: Television Engineer for many high street outlets 20 plus years experience
info tech and 4 other TV Specialists are ready to help you
Customer: replied 2 years ago.

I have tried that but will have to wait to see if it works

Expert:  info tech replied 2 years ago.
Hi
OK let me know please let me have the model number too of the recorder/player if we need to move to the next stage
Anthony
Customer: replied 2 years ago.

Thank you that has worked

Expert:  info tech replied 2 years ago.
Hi
Thats great news!
Sometimes a glitch in the software can take out the sound rebooting resets it
Glad I could help have a great day!
Anthony
Customer: replied 2 years ago.

yes

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