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dresteve2000
dresteve2000, Customer Service
Category: TV
Satisfied Customers: 1557
Experience:  Electronics expert.
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I am attempting to register my new TV. Firstly your web site

Resolved Question:

I am attempting to register my new TV. Firstly your web site thinks that I am in US. Secondly it does not recognise the model KDL-32W7058.
This was purchased from Currys on 25 September 2014. My password ***** *****
I have already Registered my DVD Player purchased at the same time without any trouble.
I have now spent over 45 minutes going round in circles. Will you please help me to register the TV.
Submitted: 3 years ago.
Category: TV
Expert:  dresteve2000 replied 3 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

Just to confirm, you are trying to regsiter your TV with Sony UK correct?

A. Stevens :

Could you let me know also what the email address is associated to your My sony account?

JACUSTOMER-big9iixw- :

*****@******.***

JACUSTOMER-big9iixw- :

1. Yes

JACUSTOMER-big9iixw- :

2. *****@******.***

dresteve2000 and other Electronics Specialists are ready to help you
Customer: replied 3 years ago.

You know that I wish to register my TV with Sony.

What is your answer? How can you help?

Expert:  dresteve2000 replied 3 years ago.
Could you type your email in this format
john @ gmail.com
with spaces?
otherwise it is blocked and I cannot see it
Customer: replied 3 years ago.

XXXXXXXXXXXX @ XXXXXXXXXX.com

Expert:  dresteve2000 replied 3 years ago.
Could you please provide this information for me?
Serial number
Did you buy online?
Country of purchase
Name of the shop
Purchase date
Customer: replied 3 years ago.

1. 66316332

2. No in shop

3. England

4 Currys

5. 25 September 2014

Expert:  dresteve2000 replied 3 years ago.
Anthony -
could you tell me the town that the Currys is in?
Customer: replied 3 years ago.

Yes Currys in Truro

Expert:  dresteve2000 replied 3 years ago.
OK, so if you take a look at your MySony account now, you should see the TV registered along with your DVD player.
I hope I was able to help you today.
If you are satisfied with my answer, rating my answer with positive feedback with the smiley faces below would be greatly appreciated.
If you do have any additional questions please do feel free to post them here.
Thank you for using Just Answer! Have a Great Day!
Customer: replied 3 years ago.

Thank you. It took a long time for what should be a normal regular enquiry. I needed the registration in order to download the user manual.

I simply cannot understand why the web site did not respond in the beginning.

Smile

Anthony

Expert:  dresteve2000 replied 3 years ago.
I am not sure why, but I hope I was able to help you get what you needed.
Customer: replied 3 years ago.

Cool

Cool

Cool

Customer: replied 3 years ago.

Smile

Customer: replied 3 years ago.

Dear Mr Stevens,

I have replied several times to you insistent requests to be 'rated'.

I awarded you a 'smiley' and gave you 'four stars'. Will you now kindly cease bunging up my computer with your e-mails.

Thank you.

Anthony