How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Aric Your Own Question

Aric
Aric, Technician
Category: TV
Satisfied Customers: 42506
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
24739752
Type Your TV Question Here...
Aric is online now

Have a 6year old samsung tv. it works perfectly well for a

Resolved Question:

Have a 6year old samsung tv. it works perfectly well for a few hours then the sound goes off completely. switch it off for 30mins or so then the sound come back on.
Submitted: 2 years ago.
Category: TV
Expert:  Aric replied 2 years ago.
Hello and I'm sorry you're having problems. In order to determine what's causing this, I need to ask you for more information.
1) What is the model number off of the back of the set?
2) What's connected to the set for sources (Cable/SAT box, DVD player, etc.), and does the sound shut off regardless of which device you're viewing from?
Customer: replied 2 years ago.

cant say what the model number is ***** it is wall mounted and im a 71year old women who has no ability to investigate.

it is connected to a sky box although i do not now have sky. have not for over 3 years and this problem has only happened in the past 2 weeks.

Expert:  Aric replied 2 years ago.
Thank you for the reply.
Can you please elaborate how it is connected to a Sky box, but that you do not have Sky?
What I'm trying to determine is what you're currently receiving your broadcasts from that is causing the sound to drop out please.
Customer: replied 2 years ago.

i think the sky box acts as my arial. i use the sky remote to change channels. but only the samsung remote can control the sound

Expert:  Aric replied 2 years ago.
Okay, the aerial connects to the box, and the box connects to the TV- so all signals are still being routed through the box.
The most common causes of this problem, are:
1) A bad HDMI cable (if HDMI is used between the box and TV).
2) An intermittent processor in the Sky box.
3) A fault in the TV's Mainboard (least likely and does require component replacement in the TV).
So, the first thing you'd do is unplug the TV from power, then reboot the Sky box by disconnecting it from power. Then check all cables between the box and TV making sure they are secure. Plug the TV and the box back in and once it reboots, turn the TV on and attempt to watch a program.
If the issue goes beyond this, then I would suggest replacing the cables between the Box and the TV (HDMI, Scart, Component- what have you). A faulty or intermittent cable will also cause these symptoms.
Once the basics have been ruled out, the sound should remain on. If it does not, then this is a hardware failure in the TV that requires replacement of the Mainboard- and is on average a $300 repair on this set.
If you need further assistance let me know, and once satisfied please -do not forget to click a "POSITIVE RATING" so that I am credited. If you don't see a place to rate- reply back to me and let me know.
You can follow up to the question at no additional charge even once you've rated.
Aric, Technician
Category: TV
Satisfied Customers: 42506
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Aric and other TV Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steven

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
  • http://ww2.justanswer.com/uploads/europro/2009-7-31_232635_DSC02497.JPG euro-pro llc's Avatar

    euro-pro llc

    Technician

    Satisfied Customers:

    1069
    20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,
  • http://ww2.justanswer.com/uploads/mistersony/2010-12-13_235638_conrad2.jpg Conrad's Avatar

    Conrad

    Technician

    Satisfied Customers:

    942
    Training on many types of consumer electronics, training on Sony Samsung and JVC
  • http://ww2.justanswer.com/uploads/AL/alr3d/2012-5-3_143712_14.64x64.jpg alr3d's Avatar

    alr3d

    Technician

    Satisfied Customers:

    764
    tv repair
  • http://ww2.justanswer.com/uploads/PlasmaLCDPro/2009-09-01_011602_techavatar.JPG Flatpanel Guru's Avatar

    Flatpanel Guru

    Lead Technician HD

    Satisfied Customers:

    692
    Factory Trained and Certified on PLASMA, HDTV, LCD, and Bose. Authorized Servicer, 15yrs Exp.
  • http://ww2.justanswer.com/uploads/frep420/2009-06-13_215917_j.jpg Jeff the TV Guy's Avatar

    Jeff the TV Guy

    Technician

    Satisfied Customers:

    691
    10 years expeience in consumer electronics. 3 years experience in DLP, Plasma, and LCD repair.
  • http://ww2.justanswer.com/uploads/callallen/2009-10-26_013927_100_2875.jpg Allen's Avatar

    Allen

    Technician

    Satisfied Customers:

    534
    37 years tv service with Panasonic, Hitachi ,RCA