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info tech
info tech, Technician
Category: TV
Satisfied Customers: 14905
Experience:  Television Engineer for many high street outlets 20 plus years experience
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i have a samsung tvmodel ps5ie6500 it is showing 2 vertical

Resolved Question:

i have a samsung tvmodel ps5ie6500 it is showing 2 vertical lines up the left hand side of the screen
Submitted: 2 years ago.
Category: TV
Expert:  info tech replied 2 years ago.
Hello
Welcome
Thanks for the Question
Could you please carefully check the model again and post back with it?the one you sent is not coming up
Thanks
Anthony
Customer: replied 2 years ago.

software version t-mst10pdeuc-1030.0

serial number b4ar34pca01769y

model code 5s51e6500

bought dec 2012

Expert:  info tech replied 2 years ago.
Hi
Its actually a PS51E6500, OK if you press the menu button of the sets own remote control are the lines OVER the menu display please?
How thick or thin are the lines in inches please?
Anthony
Customer: replied 2 years ago.

Hi Anthony

Thank you for your reply.

The lines are over the menu screen too. They are an eighth of an inch in thickness and an inch apart.

Regards

Expert:  info tech replied 2 years ago.
Hello
Its likely to be the plasma panel bad sometimes the scan boards can cause issues like this but for the vast majority of the time for lines this thin its the plasma panel itself, unfortunately its not an option to replace the panel due to the cost .
I am sorry for this poor news
Let me know if you need more info
Regards
Anthony
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