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Jack
Jack, Technician
Category: TV
Satisfied Customers: 9386
Experience:  35 years experience as audio,video repair and installation tech
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I have an LG television set and the picture is too dark and

Resolved Question:

I have an LG television set and the picture is too dark and no matter what I do I can't get the brightness up.
Submitted: 2 years ago.
Category: TV
Expert:  Jack replied 2 years ago.

Hello , my name is***** can help you with this problem .

Here are a few settings you may want to try in the PICTURE menu;

ENERGY SAVING = OFF

PICTURE MODE = VIVID

Picture mode = standard then adjust brightness to taste .

Give it a try , I believe you may have the tv set to "intelligent sensor " and that turns down the backlighting.

Customer: replied 2 years ago.

Hi Jack,

Thanks. I will try all that. I have to go out so it won't be right away, OK?

thanks

Les

Expert:  Jack replied 2 years ago.

No problem Les

Let me know how it goes and please take the time to rate my answer positively (use the smiley) if that answers your question / does the trick , otherwise do not rate at all , just let me know and we`ll see what can be done.
Note that you can reach me here at any time after rating if you have questions.

Jack and other TV Specialists are ready to help you
Customer: replied 2 years ago.

Hi Jack.

That's great, it has made a great difference. We are totally satisfied with your help. One question: You mentioned "Intelligent sensor" but we can't find that on our set. Is it possible that it is not a feature on the particular model we have?

Thanks for your help, and we are very happy to pay the 29€ euro fee. I think I understand the system, but just wanted to make sure. This is a one-off fee, and I have access for a week. We don't have any further questions or need with any appliance, so I won't be signing up for a continuing use of the the service. Can you confirm for me that this is just the one-time use of the service and that we won't need to continue on a monthly basis.

All the best,

Les

Expert:  Jack replied 2 years ago.

Good morning Les

I`ll start by saying thank you very much for the rating and bonus !

About the intelligent sensor , you are correct , although your tv`s manual mentions it , it also says that it is only on plasma models , I believe they have a menu description that is generic for lcd and plasma models.

About the billing , i`m not privy to that part of the business i`m afraid but you can decline any further offer that i`m fairly sure you will get through email ?

Thanks again and cheers !