Does the magic eye work to change channels or any other function?
Ok, then the magic eye is not working.
Since the volume is controlled on the TV itself, not through the Sky box.
So the remote is only controlling the volume on your TV.
Is the magic eye set up correctly?
If the 9V RF2 output turned on?
On the Sky box.
I notice you have gone and rated my service as BAD! :(
Are you giving up on this?