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info tech
info tech, Technician
Category: TV
Satisfied Customers: 13922
Experience:  Television Engineer for many high street outlets 20 plus years experience
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Why does my tv keep dropping off the channel so that I have

Resolved Question:

Why does my tv keep dropping off the channel so that I have to scan for channels.
Submitted: 2 years ago.
Category: TV
Expert:  info tech replied 2 years ago.
info tech :

Hello

info tech :

Welcome

info tech :

Thanks for the Question

info tech :

I will need the model number of the TV please found on the back of the set?

info tech :

Anthony

Customer: there is no model number that I can find anywhere on the back of the tv
info tech :

It must be there im in the wilderness without it....

Customer: I can't see it, I think it must be behind the wall bracket where I can't access it
info tech :

Yes that may be the case if its wall mounted and you dont have the user manual with the set, you see if I had the model number I will be directing you to factory reset the TV in the settings menu now I dont know if you can do that yourself but their will be a settings menu the factory or shipping reset will be in there

Customer: Yes there is a menu for set up. Should I be doing something there?
info tech :

Yes but you need to get into the settings menu so you can reset the tv to factory default obv without the model number I cant tell you exactly how to do that

Customer: I can find 'reset default' is that what I need. As it happens the tv has been on all afternoon without a problem but sometimes it falls off every few seconds. Today I changed from the skybox that has just died to a freesat box. Does that affect anything. Could that be why it has been ok today?
info tech :

Yes its likely the box was faulty in that case

info tech :

I was under the impression you was viewing through an aerial but if you was using the box and losing channels then its the box that controls all that the TV is just a moniter for the box

Customer: Is best course now to wait and see what happens?
info tech :

So its very likely now that you wont have a problem so dont bother with the factory default

Customer: Ok thank you
info tech :

yes see what happens but as I say the box IS the tuner all the channels and tuning are done with the box the TV does none of that

info tech :

only when you use an aerial

info tech :

Let me know if I can do anything else

info tech :

Please remember to rate the answer positively thank you

Customer: Ok thank you
info tech, Technician
Category: TV
Satisfied Customers: 13922
Experience: Television Engineer for many high street outlets 20 plus years experience
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