TV Repair Questions? Ask a TV Technician for Answers ASAP
What is the make and model number of the Smart TV?
The make is Samsung and the model number is *****
Ok, and are you trying to connect to a wireless or wired connection?
Yes I can get on line it is a wireless connection but I can't set up the smart hub,when I try it tells me I have to agree to terms and conditions but it won't let me Do it.
Are you able to view the entire terms and conditions>
On some TV sets you must read or scroll through the entire T&C before you can accept.
No that is the proble.
Ok, so what exactly are you seeing on the screen?
In step 03 where it try's to download Terms and Conditions and then it tells me "there are some problems and contact Samsung call centre for assistance " Then said message code:0
Where was the TV purchased?
And what type of network are you trying to connect through?
Is it a home network or a work network?
Are you on a military base?
Ok, so no special firewalls or other restrictions?
When you get the message "There are some problems, please contact Samsung", it is usually because either your TV is in an area where Samsung does not permit the Smart Hub to operate, or there are some other network issues.
I would suggest trying to connect it to a different network, e.g. at a friend's house
Or test it using a wired connection if you are currently using a wireless connection.
Yes, it is just the Smart Hub part of the process that isn't completing - if you read through the terms and conditions, it may refer to certain geographic locations where the connection is permitted.
Ok, try to connect it to a different network, e.g. at a friend's house if possible.
Or try resetting the TV to its factory settings and set it up again, in case something has been set incorrectly, e.g. Country.
I will respond to this request but I would like my request for cancellation and the return of my £30.00 successfully completed as part of the servic first.