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Jack
Jack, Technician
Category: TV
Satisfied Customers: 9896
Experience:  35 years experience as audio,video repair and installation tech
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Just bought samsung 55 inch curve tv. Only week old got no

Resolved Question:

Just bought samsung 55 inch curve tv. Only week old got no picture just sound should I send it back ?
Submitted: 2 years ago.
Category: TV
Expert:  Jack replied 2 years ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions ;

Is this tv connected to a cable box/converter,satellite receiver,digital converter etc ?
Or directly to antenna/cable from the wall outlet ?
Do you have other equipment like a dvd,bluray,games etc. connected to this tv ?
If so , did you notice this problem no matter what equipment is playing on tv ?

Can you see the tv`s own menu for example ?

Customer: replied 2 years ago.
I cannot see TV menu just blank screen
Expert:  Jack replied 2 years ago.

O.k and you are saying blank or off ?

What i mean is , is it just blank with some background light or completely dark like when the tv is off ?

Expert:  Jack replied 2 years ago.
Sorry but in either cases this is not normal behaviour and the only thing i could suggest is to pull out its pwer cord 5 minutes and if it does not reset then i`m afraid that you got a defective tv and to answer your question " should I send it back ? " the answer is YES and not for a repair but an exchange or a refund as you are entitled to
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