Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Can you tell me the specific problem you're having with the tv?
It seems your reply didn't come through, could you please resend?
I don't think you can help repair my tv because the tv man said it is a sealed unit ,what I want is a name of somebody who can look at it , the problem is it wont come on, the red light comes on and the controller is working
your service is not what I thought it was can I have a refund
I was simply trying to find out the problem you're having with the tv, as there may be a solution other than repairs.
For example if it won't turn on, the external power adapter may be faulty.
Beyond that, honestly, it cannot be fixed, under any practical circumstance.
Yes, it is sealed, but it can be opened still. However, it is not a matter of getting it open. This is an old model that was discontinued 4 years ago, and the manufacturer has no spare parts left, which I've confirmed with them. Even if your tech, or any other, opens the tv up, there are no parts available to affect repairs anyway. Your only real option is going to be replacing the tv.
For something simple, a new power adapter or remote could be purchased, but anything beyond that will require fully replacing the tv.
Should it come to that, the new19” Model TVIF1900, fits the same recess, if all else fails
From your description, if it is getting the red light, it is getting power, meaning that the internal power supply or control board is faulty, and again those parts are not available.
Any repair attempts is only going to cost you more money. On average you'll spend £75 just for a diagnostic fee to have a tech open up the tv and look at it, when they find parts aren't available you'll be out that fee and still have to buy a new tv.
I'm sorry there is not a better outcome here for a quick fix, it is simply the nature of these uncommon sealed tvs which just aren't well supported due to the small size of the manufacturer.