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info tech
info tech, Technician
Category: TV
Satisfied Customers: 15016
Experience:  Television Engineer for many high street outlets 20 plus years experience
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I have a ue32f5500smart tv since we have had it makes a clicking

Customer Question

I have a ue32f5500smart tv since we have had it makes a clicking noise when you walk pass,now the screen won't light up no picture it is 10 days out of garuntee any ideas
Submitted: 2 years ago.
Category: TV
Expert:  info tech replied 2 years ago.
Customer:

Hello

Customer:

Welcome

Customer:

Thanks for the Question

Customer:

Can you see any visible light on the display even in a dar room please?

JACUSTOMER-4ahd2bt0- :

No nothing

Customer:

OK the problem you have is the backlight is out

Customer:

now you MUST pursue the warranty on this as its only a couple of weeks out of warranty

Customer:

their will be a grace period

JACUSTOMER-4ahd2bt0- :

So what does it need

Customer:

try the retailer first then if not go directly to samsung via the website and do this today

Customer:

It needs a power/led board

Customer:

or it could be serious and be the LED array bad

Customer:

only checks will prove one or the other

Customer:

samsung will honour this you need to do that option

Customer:

If you press the menu buton of the sets own remote control does the menu come up?

JACUSTOMER-4ahd2bt0- :

OK thankyou

Customer:

Yes pursue the warranty thats very important 10 days the set will still be covered thanks for rating

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