I am using a Talk Talk You View box. I do not have a DVD player so I have no idea if I would have the same problem.
There is noting on the You View box that would control the Audio Description.
On the Screen I get the full picture, and an annoying woman describing who's looking at what and, who's draining their pint etc etc.
I do not have the remote, I use the buttons on the Talk Talk sat box, this problem did not exist yesterday, I haven't had the remote for a few weeks. There are no subtitles, and just an annoying woman describing who's looking at what and, who's draining their pint etc etc. Subtitles tell us what is being said, not what is happening.
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thanks for your patience,