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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 25420
Experience:  Custom home theater installer, authorized dealer top brands.
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Talktalk Youview box. Every thing appears to work except catchup.

Resolved Question:

Talktalk Youview box. Every thing appears to work except catchup. This got worse over a 5 week period and now does not work at all
Submitted: 2 years ago.
Category: TV
Expert:  Nathan replied 2 years ago.
Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Nathan :

Unfortunately this would tend to indicate an internal hardware failure, most likely a bad hard disc drive.

Nathan :

Initially, please try rebooting the box, by unplugging it at the mains for 60+ seconsd

Nathan :

*seconsd

Nathan :

*seconds

Nathan :

If no change try going into the setup menu on the box and look for a firmware/software update.

Nathan :

And if that doesn't help either, then we would be back at the point of a hardware fault, which is something that would require repairs to correct. Hopefully the system is less than a year old and still under warranty so you can file a claim with the manufacturer to have it replaced. If past that, you're better off buying a new one than investing in repairs.

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Expert:  Nathan replied 2 years ago.
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Expert:  Nathan replied 2 years ago.
Hi David, I see you’ve viewed my initial correspondence. If I’ve answered your question, please take a moment to rate my service, hopefully I have earned an “excellent”. You are also welcome to reply back to me at no extra cost if I can be of any further assistance.
Thank you,
Nathan
Customer: replied 2 years ago.

Thanks for info, it looks like it is the box itself.