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Aric
Aric, Technician
Category: TV
Satisfied Customers: 41987
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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hi have got a 46ins red rose tint tv and as a green thin line

Customer Question

hi have got a 46ins red rose tint tv and as a green thin line on the left side of screen
Submitted: 2 years ago.
Category: TV
Expert:  Aric replied 2 years ago.
Hello and sorry you're having problems. In order to determine what's causing this, I need to ask you for more information.
1) What is the model number off of the back of the TV?
2) How long have you owned the set for and when did the problem occur?
3) Does the issue happen with all sources (Cable/SAT Box, DVD, etc.)?
4) If you grab the original TV remote and press MENU, does the MENU appear over the line, or is the line OVER the MENU?
Customer: replied 2 years ago.

hi the model number is ***** AND I HAVE HAD THIS TV 6YEARS IT DOES GIVE A GREAT PICTUER AND THE THIN GREEN LINE DOES NOT GO OVER THE MENU BUT JUST PUT TV ON AND I THINK IT DOES SIT OVER THE PICTUER AND IF I TAKE OUT ALL THE LEADS FROM THE BACK THEN PUT TV ON ITS STILL THER AND IT IS ABOUT 2INS FROM THE LEFT ANDSIDE THANKS KEN.

Expert:  Aric replied 2 years ago.
Thanks for the reply. If the TV's native menu is not covered by the line, then it's very likely the issue is source related. Can you try hooking up a DVD player and let me know if the line still appears on a different Input?
Customer: replied 2 years ago.

HI, YES THE LINE IS THER NO MATTER WHAT I TRY. BUT THE LINE DOES CHANGE FROM BLACK TO RED THEN GOES GREEN BEFORE IT GOES AWAY IT TAKES ABOUT 20 TO 30 MINS TO GO AWAY, AND I CAN SAY IT IS ON TOP OF EVERY THING, AS SOON AS I PUT THE TV ON FROM COLD THE LINE IS THER AND WHEN TV STARTS TO WARM UP THE LINE GOES

Expert:  Aric replied 2 years ago.
Okay, I understand.
What threw me off was when you said:
"THIN GREEN LINE DOES NOT GO OVER THE MENU"
So, you're saying the line goes over ANYTHING that appears on the screen- no matter what?
If so, this indicates a failure starting in either the LCD controller (T-Con board), or the 12 volt line from the power supply board that feeds this component.
There aren't any settings or adjustments that will fix this issue, and it will require service. The average cost for this type of repair is in the $200-$300 range- once testing is done to determine whether the LCD controller, or power supply board are causing the line.
If you need further assistance let me know and once satisfied, please click a POSITIVE RATING, as we are all independent Techs and that is how we're credited.
Expert:  Aric replied 2 years ago.
Hello, I just wanted to follow up and see if you received all of the information you needed? If so, can you please click a POSITIVE RATING so that I am credited? Alternatively, if not, then simply reply back and we can proceed.

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