Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
could you tell me the source you use for tv shows? Do you use an aerial, basic cable connection, or a cable/satellite box?
Thank you for that information. With that in mind, the captions/subtitles will be generated by the sky box, and NOT by the panasonic tv itself, the tv only displays the video signal sent by the box - those captions are simply another portion of the picture overlaid on the rest of the image.
Start by going into the menu/settings on the sky box (look for a menu or setup button on the sky remote) then you should see a section there for captions, where you'll have options to choose the size, position, font, color, etc. It is likely all on automatic right now, but you can tweak those settings until you find a combination that suits your mother's liking.
Hi Lorna, those are all features of the sky box, can you look for an actual model number? it may be printed on the front near the display, or on a sticker on the back/bottom. An example would be DRX890
Initially, try looking for a HELP or SERVICES button on the sky remote,
from there go to System setup, then Language/Subtitles, and elect the desired options there, being sure to save before you exit.