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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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No sound on television

Customer Question

No sound on television
Submitted: 2 years ago.
Category: TV
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the model number off of your TV in question?
- How old it is and how long it have had sound problem?
- What video sources/ devices are connected to the TV and does the sound problem occur on all video input sources?
Thanks.
Customer: replied 2 years ago.
40BL 702B
About 2 years old
Never had a sound problem before
DVD player
No sound on DVD either
Expert:  Shahid replied 2 years ago.
Thanks Patricia for the info.
- Have you tried to unplug TV power cord from wall socket for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?
Customer: replied 2 years ago.
Trying that now
Expert:  Shahid replied 2 years ago.
OK, please take your time and reply back with the result.
Thanks.
Customer: replied 2 years ago.
Still no sound
Expert:  Shahid replied 2 years ago.
Sorry to hear that, let me check the related manual and get back to you in 15 minutes.
Customer: replied 2 years ago.
O.k.
Expert:  Shahid replied 2 years ago.
Can you please plug headphone pin in headphone jack at side panel of TV for sound check?
Customer: replied 2 years ago.
Done
Expert:  Shahid replied 2 years ago.
Do you get sound in headphone?
Customer: replied 2 years ago.
Yes very faint
Expert:  Shahid replied 2 years ago.
OK, it seems sound output chip that provide sound signal to speakers in TV isn't working for some reason (internal failure) so no sound output from TV speakers.
There are two options to resolve the sound issue, either replace the main board where the sound output chip is mounted in TV which will cost good money as TV will need to send in repair shop and next option is to get a sound bar and connect in headphone jack of TV to get TV sound in sound bar speakers.
Please check following link to view various brands of sound bar with price info so you may please select any of your choice to order it...
http://www.amazon.co.uk/s/ref=nb_sb_noss_1?url=search-alias%3Daps&field-keywords=sound%20bar&sprefix=sound+ba%2Caps
This way you won't need to take the TV to repair shop and spend money on its repair. I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work.
Regards,
Shahid.
Customer: replied 2 years ago.
Thank you we will check price of sound bar
Expert:  Shahid replied 2 years ago.
Sure, different brand and power of sound bar are available from 39 to 100 Pounds on above link.
Please feel free to respond if you have any additional questions.
Thank you.
Expert:  Shahid replied 1 year ago.
Hi there,

I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!

Please reply back here if there is additional questions.


Thank you.

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