How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Technician
Category: TV
Satisfied Customers: 15770
Experience:  Over 16 years of experience in the Electronics and IT industries.
30970729
Type Your TV Question Here...
Pete is online now

I have recently purchased a Panasonic TX39AS600B tv and am

Customer Question

I have recently purchased a Panasonic TX39AS600B tv and am not at all satisfied with the picture. It seems to enhance some colours too much (especially green, yellow and pink) especially outdoor programmes or documentaries filmed outdoors to the detriment of the rest of the scene.
The green enhancement in particular picks out small areas of grass or leaves and makes them bright while the remainder has very little colour.
I have tried all modes and many settings but still this over-enhancement totally spoils my viewing.
THere also seems to be an overall green tinge most of the time. If it was a photograph on my Photo Editor I would adjust the RGB balance but there is no such adjustment on the TV.
Studio settings are fine and exceptionally colourful.
My previous tV was a Panasonic 32" LCD purchased about 4 years ago and that has superb natural colours. Is this colour enhancement a feature of LED tvs?
Do you have any suggestions please as I am on the brink of returning the TV? The Manual and Help pages are pretty useless in this respect.
Dennis
Submitted: 2 years ago.
Category: TV
Expert:  Pete replied 2 years ago.
Pete :

Hi there,

Pete :

If the TV has a green tinge even after adjusting all of the modes and settings, then it may have a fault.

Pete :

Try viewing an identical model on display in a shop to see how the picture normally appears.

Pete :

Just one other thing to check first - have you tried different input sources? (e.g. A DVD player connected by HDMI, a satellite box, or normal terrestrial TV) - the problem may be with the input source or cables and not with the TV itself.

JACUSTOMER-mt1t7hhs- :

I was not able to view this model in a shop apart from the usual DVDs.

JACUSTOMER-mt1t7hhs- :

Which settings are likely to affect the green tinge (e.g Green 'Gain' or 'Cut off' in White Balance section or Green 'Hue', 'Saturation' or Luminance' in Colour Management? The most disturbing aspect is probably the exaggerated enhancement of Green, Yellow and shocking pink on dull backgrounds as if the TV picks out these colours and enhances them far too much. Does this mean the TV is faulty?

JACUSTOMER-mt1t7hhs- :

I can confirm that the same problem exists when playing DVDs although not as bad. Presumably this rules a problem with the in put side.

Pete :

What all devices have you tried, and how were they connected?

Pete :

For example, did you only try connecting HDMI devices?

Pete :

Or have you tried a variety of different types of inputs?

JACUSTOMER-mt1t7hhs- :

The DVD was connected by a HDMI cable. Also I have linked a laptop by HDMI and compared pictures of my own photos (good ones only) side by side with the TV. There was hardly any difference but on the TV the colours were slightly stronger.

JACUSTOMER-mt1t7hhs- :

I have not tried connecting via a Scart cable as I don't hva

JACUSTOMER-mt1t7hhs- :

I have not tried connecting via a Scart cable as I don't have one long enough. I have manged to reduce the green tinge but green colours are still too brilliant, as are yellows and pinks. I should point out that the TV service is by Virginmedia cable. Can suggest which setting controls on the menu I should concentrate on please. I have tried most of them especially the Green Gain in White Balance and Colour Management.

Pete :

If you adjust all settings to the extremes and still get a green tinge, and you have ruled out a problem with the input channels, then it is an internal fault with the video processing circuitry.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steven

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
< Last | Next >
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
  • http://ww2.justanswer.com/uploads/europro/2009-7-31_232635_DSC02497.JPG euro-pro llc's Avatar

    euro-pro llc

    Technician

    Satisfied Customers:

    1069
    20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,
  • http://ww2.justanswer.com/uploads/mistersony/2010-12-13_235638_conrad2.jpg Conrad's Avatar

    Conrad

    Technician

    Satisfied Customers:

    942
    Training on many types of consumer electronics, training on Sony Samsung and JVC
  • http://ww2.justanswer.com/uploads/AL/alr3d/2012-5-3_143712_14.64x64.jpg alr3d's Avatar

    alr3d

    Technician

    Satisfied Customers:

    764
    tv repair
  • http://ww2.justanswer.com/uploads/PlasmaLCDPro/2009-09-01_011602_techavatar.JPG Flatpanel Guru's Avatar

    Flatpanel Guru

    Lead Technician HD

    Satisfied Customers:

    692
    Factory Trained and Certified on PLASMA, HDTV, LCD, and Bose. Authorized Servicer, 15yrs Exp.
  • http://ww2.justanswer.com/uploads/frep420/2009-06-13_215917_j.jpg Jeff the TV Guy's Avatar

    Jeff the TV Guy

    Technician

    Satisfied Customers:

    691
    10 years expeience in consumer electronics. 3 years experience in DLP, Plasma, and LCD repair.
  • http://ww2.justanswer.com/uploads/callallen/2009-10-26_013927_100_2875.jpg Allen's Avatar

    Allen

    Technician

    Satisfied Customers:

    534
    37 years tv service with Panasonic, Hitachi ,RCA