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Pete
Pete, Technician
Category: TV
Satisfied Customers: 18103
Experience:  Over 16 years of experience in the Electronics and IT industries.
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Hi, My Panasonic txl55et5b has a 6" vertical grey band on the

Resolved Question:

Hi, My Panasonic txl55et5b has a 6" vertical grey band on the left hand side of the display. It's there on all inputs. can you help, please.
Submitted: 2 years ago.
Category: TV
Expert:  Pete replied 2 years ago.
Pete :

Hi there,

Pete :

Approximately how old is the TV?

Customer:

About 3 years old.

Pete :

If reseating the ribbon connections did not help, then it is likely that the panel is faulty.

Pete :

This type of fault is not repairable.

Pete :

Although the TV is no longer under the manufacturer's warranty period, you may have purchased an extended warranty for it.

Pete :

If not, you are still covered by your statutory consumer rights which last for 6 years in the EU.

Pete :

First, try speaking nicely to the retailer and then the manufacturer. They may agree the TV should have lasted longer and offer you a partial refund or credit towards a new purchase.

Pete :

If they refuse to help, then the 6 year EU consumer warranty will apply:

Pete and 3 other TV Specialists are ready to help you