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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Licensed TV repair technician in the US with over 30 experience in the US.
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Hello, I have the sign come up on the TV that new DVB channels

Customer Question

Hello,
I have the sign come up on the TV that new DVB channels are available, I have been exiting these prompt's, now the notice seems to have frozen and I can't access the TV. I
have put new batteries in the re-mote, but it's still the same. Can you help.
Many thanks
Dawn
Submitted: 2 years ago.
Category: TV
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the model number off of TV in question?
- Have you tried to unplug TV power cord from wall socket for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?
Thanks.
Customer: replied 2 years ago.

Did you receive my 2 previous reply's ?

Expert:  Shahid replied 2 years ago.
No, but this one only.
Can you please resend?
Customer: replied 2 years ago.

I have turned it off at wall for mins but still the same.

The TV is Viesta

BBE VIVA

HD3D Sound

TQFE 298

Is this the right info?

Expert:  Shahid replied 2 years ago.
It seems TQFE 298 is remote control number of TV.
Please check rear of TV for label/ sticker of model number info.
Thanks.
Customer: replied 2 years ago.

Model No:TX 32LZD80

Expert:  Shahid replied 2 years ago.
Thanks for TV model info, it is Panasonic brand.
How long the TV left unplugged from the wall socket?
Customer: replied 2 years ago.

10mins

Expert:  Shahid replied 2 years ago.
OK, is TV connected to aerial or any satellite box?
Also, does it turn On and Off with remote or button on TV itself?
Customer: replied 2 years ago.

The aerial is communial, I've checked that is it in secure. The TV does switch off/on, but not with the re-mote.

Expert:  Shahid replied 2 years ago.
OK, does menu screen come up if press Menu button on TV itself?
If so, can you check remote control infrared signals output through cellphone camera as shown in below image link...
http://www.theremotedoctor.com/trouble_files/remote_setup2.jpg
Thanks.

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