Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble,
could you tell me the make/model of the tv please?
In the meantime, please unplug power to the tv, at the mains, while we discuss further. Smoke is never a good sign, and we don't want to risk any further damage to the tv or the surroundings right now.