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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 25883
Experience:  Custom home theater installer, authorized dealer top brands.
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my sharp lcd tv rc1910 screen does not show the whole picture.

Resolved Question:

my sharp lcd tv rc1910 screen does not show the whole picture. I have changed screen settings to no avail. Any suggestions
Submitted: 2 years ago.
Category: TV
Expert:  Nathan replied 2 years ago.
Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Nathan :

Can you tell me what source/input you're using with the tv? (aerial, basic cable, cable box, satellite, etc)?

Customer:

I have a sky satelite box (not HD)

Nathan :

Okay thank you for confirming.

Nathan :

This problem with the picture size could be coming from either the tv OR the box

Grab the sky box remote and look for a button that says ZOOM, ASPECT, WIDE, RATIO, SIZE, etc

You may need to press this several times to cycle through the different options,

and you may have to make a similar adjustment on the tv as well, until you get them both to a desired setting

typically you'd want the box set on 16:9 or Wide

and you'd want the tv set on Normal or 16:9

It can take a bit of fiddling to get them both matched up, but you should have a button for this function on both the tv remote and on the box remote, and will have to use both

Customer:

OK I understand where you are coming from. The TV is set on 16:9 but I don't know how to change the setting using the sky remote and I have no button that says ZOOM, ASPECT, WIDE, RATIO, SIZE, etc

Nathan :

There may not be a direct menu button for it on the sky remote, though there usually is,

Nathan :

try looking for one that says Format or Picture, this is often shared with the # ***** * keys at the bottom of the remote

Nathan :

or is sometimes one of the color (blue, red, green, yellow) buttons on the sky remote.

Nathan :

If you don't find a specific button, then you'll need to go look through the sky setup menu

Nathan :

It is entirely possible though that since you are using a standard (not HD) sky box, that this is simply the native picture format, and that it cannot be changed.

Customer:

I went through the services button and found Picture settings. I changed this from what was set (4:3) to 16:9 but there does not seem to be any difference. ( I am hoping to find a football match as I can never see what the score is!

Nathan :

Most standard def broadcasts are going to be in the smaller square 4:3 format, not the widescreen format.

Nathan :

To get the proper full size, you'd need to get a HD box from sky.

Customer:

OK so if I can't get any improvement by fiddling around with the different ratios, it could be that I will only get the full picture with a sky HD box. Is that what you are saying?

Nathan :

Yes, that is exactly right.

Nathan :

If you've reached the limit of what can be adjusted by the settings, then the issue is with the source/content.

Nathan :

And replacing with a full hd box (preferably via hdmi connection) should resolve that.

Customer:

What I am finding is that when I select 16:9 on the sky settings, the screen reverts to 4:3. I don't seem to be able to make the 16:9 stick

Nathan :

That may be simply due to the SD broadcast. If the native broadcast format is in 4:3, the box can't force it to be bigger. It can stretch and distort it, but it can't restore areas that were cut off for sd broadcast.

Nathan :

that is where the hd box would come in

Customer:

I have spotted "save new settings"!

Customer:

Yippee, it works

Nathan :

Ah it wasn't saved! That would help :)

Nathan :

Great, I'm glad to hear you got it back on track.

Customer:

Thanks for the irony! No, thanks - you saved me from going out to buy another tv. Happy Christmas

Nathan :

You're very welcome, and Merry Christmas to you as well.

Nathan and 2 other TV Specialists are ready to help you
Expert:  Nathan replied 2 years ago.
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