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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Lic. and insured, 30 years experience.
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Panasonic TX-32LZD81 TV. Picture suddenly failed on screen,

Customer Question

Panasonic TX-32LZD81 TV. Picture suddenly failed on screen, however sound is working perfectly. No menu options available due to screen failure. Turned it off from supply in an attempt to let it cool off but had no effect. Is this a repair job or am I missing something really obvious?
Submitted: 2 years ago.
Category: TV
Expert:  Dan T. replied 2 years ago.
Welcome to the site.

Ok, let's narrow this down. Turn the TV off, and make the room as dark as possible. Get a good idea for how pitch black the screen is. Now turn the TV on and watch the screen. I know it’s still black, but did the screen seem to lighten up, even slightly?


Dan
Customer: replied 2 years ago.

Backlight appears to be on, slightly at bottom left of screen more than the rest allowing for paralax error not black when power is removed. All connections in as far as possible, dont think signal is issue as sound is clear as a bell.

Expert:  Dan T. replied 2 years ago.
OK, backlight is on and sound is good.

No menu? How about if you change the volume... does the volume indicator show up?

Dan
Customer: replied 2 years ago.

Volume levels change as they should but no level indicator on screen

Expert:  Dan T. replied 2 years ago.
OK.

Have you disconnected all of the power cords for 5-10 minutes to let everything reset?

Dan
Customer: replied 2 years ago.

Tried a cool off with power removed from wall socket for 30 minutes

Expert:  Dan T. replied 2 years ago.
OK, then we're looking at an internal issue here. Do you want to go inside the TV to make your own fix? Or do you need a diagnosis and cost on repair?

Dan