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carlday1
carlday1, Technician
Category: TV
Satisfied Customers: 329
Experience:  Self Employed TV Engineer
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HO DO I GET RID OF DTV?

Resolved Question:

HO DO I GET RID OF DTV?
Submitted: 2 years ago.
Category: TV
Expert:  carlday1 replied 2 years ago.
Customer:

Hi,

Thank you for using Just Answer my name is ***** ***** I will help with your question.

Please could you let me know on what tv you would like to get rid of DTV

JACUSTOMER-rkgb3ylj- :

Sharp TV AQUOS

Customer:

Is the tv stuck on dtv?

JACUSTOMER-rkgb3ylj- :

Yes

Customer:

What would you like to change it too is it hdmi1

JACUSTOMER-rkgb3ylj- :

I have no Idea but can't watch anything on DTV

Customer:

Do you have a sky box or a freeview box connected to the tv

JACUSTOMER-rkgb3ylj- :

A Sky box But that is in the lounge this one in my kitchen. All other TV's are fine.

Customer:

Have you normally been able to watch freeview in the kitchen?

JACUSTOMER-rkgb3ylj- :

Haven't got Freeview Have a Sky box. Yes I pressed the DTV button by mistake

Customer:

is the sky box in the front room connected to the tv in the kitchen or do you have a sky box in the kitchen?

JACUSTOMER-rkgb3ylj- :

It's nothing to do with the Sky Box. It's because I pressed the DTV button by mistake and need to get rid of DTV. Did it once before but can't remember what I pressed to get rid of it!

Customer:

I was trying to work out what input you need the tv on. have you pressed the source button if you have does it change the source.

Also have you got the model number of the tv?

JACUSTOMER-rkgb3ylj- :

Can't see a sauce button.

JACUSTOMER-rkgb3ylj- :

Model No. is. LC-19D1E-BK

Customer:

could you press the button to the right of 0 it is a box with an arrow in it

JACUSTOMER-rkgb3ylj- :

Well done! Thank you very much. A big smiley face!

Customer:

your welcome I am pleased it is now sorted

Customer:

Have a good day

Customer:

Did you open two questions? if you did I have replied to the other

Customer:

Would you like me to arrange a refund on the other question?

carlday1 and 2 other TV Specialists are ready to help you
Customer: replied 2 years ago.

I only asked One question. How to get rid of DTV.

Expert:  carlday1 replied 2 years ago.
I Have checked your user and you have 3 questions open. I have reported the to customer service to look into for you.
Customer: replied 2 years ago.


I just looked and lt seems as though have been charged £33. Yet it says under value it states FREE. It also now seems I asked 3 questions when it was only ONE.