How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 22600
Experience:  Custom home theater installer, authorized dealer top brands.
59725966
Type Your TV Question Here...
Nathan is online now

Samsung 55HU8500 Curved LED TV Had TV 2 weeks and a "BOOK

Resolved Question:

Samsung 55HU8500 Curved LED TV
Had TV 2 weeks and a "BOOK ME" label with a green dot has appeared in top right corner and will not go away. Not a big deal but very annoying.
Any suggestions please other than taking set back to retailer?
Submitted: 2 years ago.
Category: TV
Expert:  Nathan replied 2 years ago.
Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Nathan :

Does that little label appear regardless of source/input (cable/satellite, bluray, game, media/apps, etc)?

Customer:

yes

Nathan :

And it doesn't move, or change at all?

Customer:

not at all

Nathan :

Okay initially can you go into the tv setup menu and look for a Factory Reset option there

Customer:

trying to avoid that as it means a complete re-set up

Nathan :

it is under menu, then support, then self diagnosis

Nathan :

Yes, it does.

Nathan :

There is one other setting we can check first

Nathan :

if it doesn't help, you'd need to proceed with the reset

Customer:

OK

Nathan :

go into the setup menu, under support, then under Use Mode, and make sure it is set to HOME (not store)

Customer:

setting up at mo

Nathan :

Okay

Customer:

Set up complete … and it is still there!!!

Nathan :

Thank you for trying

Nathan :

do you think you could send me a photo of it so I can see this for myself?

Nathan :

This is certainly not a normal function, and may be the result of corrupted firmware or a hardware fault

Customer:

working on it. Give me 3 mins

Nathan :

No problem, take your time

Customer:

2014-12-30 22.13.37.jpg
Full Size Image

Customer:

check top right of screen

Nathan :

thanks

Nathan :

actually I'm not able to open the image

Nathan :

you can't paste it into the chat here

Nathan :

use the paperclip icon to attach, or put it on any file sharing site and send me the link

Customer:

what address do i send the link to

Nathan :

You can't email it to me, you can put it up on any file sharing site,

Nathan :

imgur, wikisend, photobucket, etc

Customer:

Nathan I dont use any of those sorry.

Customer:

I need to go to bed now. I am on line 0630 hrs nand will pick up any reply/instructions then.

Nathan :

No problem at all (I'm in the US), so on much different time.

Nathan :

Feel free to get back in touch whenever.

Nathan :

Perhaps try unplugging power at the mains overnight, to see if that will help.

Nathan :

If not, this is most likely a firmware glitch, and next step is looking in the tv menu for a software/network update.

Nathan :

Failing that, I'd be contacting the retailer for an exchange before the return policy is up.

Nathan, Installer
Category: TV
Satisfied Customers: 22600
Experience: Custom home theater installer, authorized dealer top brands.
Nathan and other TV Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steven

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
  • http://ww2.justanswer.com/uploads/europro/2009-7-31_232635_DSC02497.JPG euro-pro llc's Avatar

    euro-pro llc

    Technician

    Satisfied Customers:

    1069
    20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,
  • http://ww2.justanswer.com/uploads/mistersony/2010-12-13_235638_conrad2.jpg Conrad's Avatar

    Conrad

    Technician

    Satisfied Customers:

    942
    Training on many types of consumer electronics, training on Sony Samsung and JVC
  • http://ww2.justanswer.com/uploads/AL/alr3d/2012-5-3_143712_14.64x64.jpg alr3d's Avatar

    alr3d

    Technician

    Satisfied Customers:

    764
    tv repair
  • http://ww2.justanswer.com/uploads/PlasmaLCDPro/2009-09-01_011602_techavatar.JPG Flatpanel Guru's Avatar

    Flatpanel Guru

    Lead Technician HD

    Satisfied Customers:

    692
    Factory Trained and Certified on PLASMA, HDTV, LCD, and Bose. Authorized Servicer, 15yrs Exp.
  • http://ww2.justanswer.com/uploads/frep420/2009-06-13_215917_j.jpg Jeff the TV Guy's Avatar

    Jeff the TV Guy

    Technician

    Satisfied Customers:

    691
    10 years expeience in consumer electronics. 3 years experience in DLP, Plasma, and LCD repair.
  • http://ww2.justanswer.com/uploads/callallen/2009-10-26_013927_100_2875.jpg Allen's Avatar

    Allen

    Technician

    Satisfied Customers:

    534
    37 years tv service with Panasonic, Hitachi ,RCA