Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Does that little label appear regardless of source/input (cable/satellite, bluray, game, media/apps, etc)?
And it doesn't move, or change at all?
not at all
Okay initially can you go into the tv setup menu and look for a Factory Reset option there
trying to avoid that as it means a complete re-set up
it is under menu, then support, then self diagnosis
Yes, it does.
There is one other setting we can check first
if it doesn't help, you'd need to proceed with the reset
go into the setup menu, under support, then under Use Mode, and make sure it is set to HOME (not store)
setting up at mo
Set up complete … and it is still there!!!
Thank you for trying
do you think you could send me a photo of it so I can see this for myself?
This is certainly not a normal function, and may be the result of corrupted firmware or a hardware fault
working on it. Give me 3 mins
No problem, take your time
check top right of screen
actually I'm not able to open the image
you can't paste it into the chat here
use the paperclip icon to attach, or put it on any file sharing site and send me the link
what address do i send the link to
You can't email it to me, you can put it up on any file sharing site,
imgur, wikisend, photobucket, etc
Nathan I dont use any of those sorry.
I need to go to bed now. I am on line 0630 hrs nand will pick up any reply/instructions then.
No problem at all (I'm in the US), so on much different time.
Feel free to get back in touch whenever.
Perhaps try unplugging power at the mains overnight, to see if that will help.
If not, this is most likely a firmware glitch, and next step is looking in the tv menu for a software/network update.
Failing that, I'd be contacting the retailer for an exchange before the return policy is up.