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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 25489
Experience:  Custom home theater installer, authorized dealer top brands.
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hi, i bought a toshiba 40d345*db about three weeks ago.i have

Customer Question

hi, i bought a toshiba 40d345*db about three weeks ago.i have a sky hd box and a jvc th-bc3 soundbar.the problem is i can,t get the sound through the soundbar when i,m on youtube or netflix. i have digital optical and digital coaxial imputs on the soundbar.i bought a digital coaxial cable to go from the tv to the soundbar but i have no sound. thanks
Submitted: 2 years ago.
Category: TV
Expert:  Nathan replied 2 years ago.
Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Nathan :

Hi there, sorry to hear you're having trouble,

Nathan :

This is usually a formatting issue,

Nathan :

can you look in the tv setup menu and change the audio output format to pcm/stereo (rather than dolby/digital)?

JACUSTOMER-gn1jp2rg- :

hi Nathan,

JACUSTOMER-gn1jp2rg- :

hi Nathan,i didn,t get the digital coaxal output in the t.v.working.

Nathan :

Sorry to hear that. Can you tell me exactly what you did? Were you able to change the audio format?