The model number is *****
The number ,BP32EO
Hope this is sufficient and you are correct that this problem came out of the blue.
I have run the engineers reset as instructed. The Plug and Play menu came up which was run through setting the TV up again, but the 'not available' is still appearing when the guide button is pressed. Also, the green menu button is still not functioning as it did.
Any more ideas?
All buttons show a white light when viewed through camera lens.
I've re-run the engineer's reset with nothing else connected to the TV. I've run through the Plug and Play set-up process and the basic menu does appear when the TV is in DTV mode. I've reconnected my Samsung BD-HDD Combo but still get the 'not available' for the guide when in the HDMI mode, nor will the 'menu' button bring up the options that it used to eg. 'my devices', 'my contents', 'internet', 'watch TV, etc.
Sorry for not mentioning this before. It is a Samsung BD-HDD Combo. Model No. BD-D8500M. Let me know if you need the serial number.
I've followed the link and downloaded the firmware upgrade onto a USB stick but the instructions that it says will appear on the TV screen when the USB is inserted do not appear. What should I try next please?
I've unplugged both devices for a considerable amount of time and then plugged back in. I've downloaded the firmware upgrade and unzipped it, copied it onto a USB and tried again, still to no avail. The upgrade method as per the Samsung link doesn't work. I'm not getting any of the options that it says I will see eg setting/support/software upgrade/ By USB. What next please.
Thank you for your help in this matter but I asked my son to look at the problem. He found that the firmware installed on the combo was already the latest version and by pushing a few buttons (which only he can understand) has resolved the problem for me.