How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask carlday1 Your Own Question
carlday1
carlday1, Technician
Category: TV
Satisfied Customers: 326
Experience:  Self Employed TV Engineer
69505510
Type Your TV Question Here...
carlday1 is online now

MY WIFE HAS PRESSED WRONG BUTTONS ON TV REMOTE.LOST EVERYTHING.

Customer Question

MY WIFE HAS PRESSED WRONG BUTTONS ON TV REMOTE.LOST EVERYTHING. I HAVE TRIED TO RETUNE AND HAVE GOT SOUND BUT NO PICTURE, EACH CHANNEL NOW SHOWS THE STATION AND SD MPEG.ADVICE PLEASE?
Submitted: 2 years ago.
Category: TV
Expert:  carlday1 replied 2 years ago.
Customer:

,

Thank you Just Answer my name is ***** ***** I will help with your question.

Please could you let me know the make and model number of your tv?

JACUSTOMER-p7rs1yad- :

, TV IS A HANNSSPREE MODEL HSG1087 THANKS

Customer:

Have you tried a factory reset?

1 Press MENU to enter the OSD Main Menu
screen.
2 Press down arrow to select the Features menu.
3 Press left arrow to enter the Features menu.
4 Press down arrow to select reset default.
5 Press left arrow or ok to reset tv.

JACUSTOMER-p7rs1yad- :

, PRESSED MENU BUT THE FOLLOWING CAME UP IN SEQUENCE PICTURE,SOUND,TIME,OPTION,LOCK.CHANNEL. NOTHING SHOWED AS FEATURES . ANY MORE IDEAS PLEASE.

Customer:

Could you have a look in the option menu and let me know what is in there