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hongkongpom
hongkongpom, Installer
Category: TV
Satisfied Customers: 1268
Experience:  I am a certified Cable Television installer in the state of Hawaii
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, I have a Toshiba DVD/Video recorder Model no: RDXV60KB

Customer Question

, I have a Toshiba DVD/Video recorder Model no: RDXV60KB Serial no: D12F2074KB4611, purchased 2013. All my channels are mixed up i.e press 1 n I get sky etc none of the channels are as they should be. This has happened before and when I spoke to Toshiba the guy he gave me an engineers reset which was: Press VARIABLE SKIP button, and 1,2 3, buttons withn 4 seconds-Screen turns blue then switches itself off-when switched back on blue screen with factory settings appear- just set up again. This has worked fine before. However this time the VARIABLE SKIP button will not respond. All the other buttons on the remote work OK. I have tried disconnecting and re connecting with 10min gaps in between but to no avail. Also tried rest to factory setting but no good. Please can you help?    How long does it take to get an answer from you I sent this at approx 14.30 and it is now 18.38!

Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- We need to check Variable Skip button on remote through camera to see if it sends infrared signals.
Do you have digital/ cellphone camera to do the test?
Thanks.
Customer: replied 1 year ago.

No

Expert:  Shahid replied 1 year ago.
Janet,
Can you get digital/ cellphone from friend minute to check the remote output signal while pushing Variable Skip button on remote as shown in below image...
http://lost-car-keys-locksmith.co.uk/wp-content/uploads/2010/11/Infrared-Remote-check.bmp
http://www.tailormadeitsolutions.com.au/wp-content/uploads/2012/07/RemCtl-1.jpg
Do you see flashinh light on remote front tip when push Variable Skip button while looking it through cellphone camera?
Thanks.
Customer: replied 1 year ago.

Sorry I have been out all day.

Yes I have done that and I do see flashing light through camera.

Expert:  Shahid replied 1 year ago.
Then the reset procedure should work as mentioned by Toshiba guy.
Can you please unplug recorder power cord from wall socket minutes, replug back in and try the reset?
Thanks.
Customer: replied 1 year ago.

I have done that (three times). Still no joy, it does not respond to variable skip button.

Expert:  Shahid replied 1 year ago.
OK, I'm out of ideas what it could be so opting out to open the question to all on website, hopefully some one will soon respond.
Thank you.
Customer: replied 1 year ago.

How long is this going to take?

Expert:  adamd-mod replied 1 year ago.

,

It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.

I wonder whether you're OK with continuing to wait answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question .

Thanks patience,

Adam

Customer: replied 1 year ago.

Yes I will wait as I have had nothing £20 yet!

Customer: replied 1 year ago.

STILL WAITING

Customer: replied 1 year ago.

Can you please let me know IF you are able to help me or not and

NOT just leave me waiting.

If you cannot help me I would appreciate it if you refunded my money. thankyou.

Expert:  adamd-mod replied 1 year ago.

,

We will continue to look Professional to assist you.

Thank you patience,

Adam

Customer: replied 1 year ago.

How much longer are you going to take to find someone to help me this has been three days so far!? 23/01/15 20:04 GMT

Expert:  hongkongpom replied 1 year ago.
there,
When you say "I have tried disconnecting and re connecting with 10min gaps in between but to no avail" what do you mean please?
We need to make sure that this skip button is working on the remote control.
If you point your remote control at the camera of a smart phone and look at the phone's screen, do you see a blueish flicking light coming from the end of the remote when you press the skip button when viewed through the camera?
If you don't have a smart phone, you can get an AM radio and tune it to the bottom stations. Then press the remote buttons and you'll hear noise coming from the radio. Do you hear anything when you press the skip button?

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