! my new Sony TV just asked , i have clicked yes (as usually), it went into updating mode saying that it will automatically switch off. However, after about 15-20 minutes it still not switching on. I unplugged tv, and plugged in again, but it stopped reacting at all now. What shall i do please? thank you!
, i am not sure if you have received this question. the TV model is KDL-42W815B. thank you prompt reply! Ludmila
thank you help!
We contacted Sony yesterday, and it seems that update of software which was requested by TV itself, has totally knocked it out. It seems happend in many cases of Sony smart TVs recently. we will have TV replacement soon as it was very new, still on 28 days guarantee.
Answering your questions: TV does not react on any button of remote control, or even plugging off/on (i.e. it still continues "thinking" with a blue light underneath afetr supply of power is back).
Thank you anyway!