Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble,
do you have the pixilation on the svideo connection, or just on hdmi?
Does the no/bad signal message appear to be a message from the tv (on an otherwise black/blue screen)? Or is it overlaid on a partial tv show image, and appears to be from the box?
What is the source connection for the box, is it cable or satellite? What model box, and is it one you own, or provided by the cable/sat company?