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Richard
Richard, Technician
Category: TV
Satisfied Customers: 36526
Experience:  TV Engineer
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my smart tv has found my wireless network but I cannot onnect

Customer Question

my smart tv has found my wireless network but I cannot onnect to the tv
Submitted: 2 years ago.
Category: TV
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
How do you mean you cannot connect to the TV?
What are you trying to connect to it?
Thank you
Customer: replied 2 years ago.

Hi

My smart tv is picking up my wireless connection and it has an excellent signal strength but I cannot connect it unless I plug insanely Ethernet cable

Expert:  Richard replied 2 years ago.
Ok, so you mean it connects to the wireless network, but you dont get internet on the TV unless the Ethernet cable is plugged into it?
Is this what you mean Jayne?
Customer: replied 2 years ago.

Sorry, yes ,that's what I mean

Expert:  Richard replied 2 years ago.
Thank you
Can you start with this
Remove the power from the TV and the wireless router and wait 5 minutes
Then connect the power to the wireless router and wait 5 minutes.
Then power on the TV and tell me please if it can now connect
Thank you