Thanks Anthony. The number is
Anthony: The software is PK64.510EVA
Device ID (should you need it) BO:00:01:9E:BA:F6
There is a HUMAX hard disc/Freesat recorder connected.
Good luck. Glad you are still on the job!
Sorry. My mistake. You are right. 510EUA should read VA i.e V not U.
I'll get it right one day...
Software is as you said PKG.510EUA U not V
Freesat received via a HUMAX FOXSAT-HDR and, of course, a satellite dish
On Channel 101 the bottom banner says HD but the image is distorted unless reset to FULL. But on 108 or 200 the banner shows HD and the image is correct. Sky News (202) is distorted and there is no HD shown on the banner. Very complicated.
However, I have just discovered that by changing from HDMI to AV1 all channels whether HD or not yield undistorted images, having retained the FULL setting. (Not 16:9) To recap: HDMI forces everything into 16:9 and some channels respond with distorted pictures. Ken
I will check the Humax tomorrow and will report back, but I am doubtful whether the settings have changed. It has been working fine for years and there have been no software downloads to upset things, unlike the Sony TV. I still think it is a TV software update that has brought about the picture format problem.
Anthony: The Humax settings are
SCREEN RATIO 16:9 widescreen
DISPLAY FORMAT 16:9 cut out
We have tried changing the display format to auto without success and have returned to the 16: 9 cut out. May have to live with it. Ken
Good news, switching off, unplugging and rebooting seems to have worked. We are also not getting the weird half-page of 'noise' when changing channels.
For the record: the FULL (not 16:9) setting is maintained throughout, whether HD or SD and the picture is normal and undistorted. Would you advise switching off Sony's automatic software setting to avert future problems?