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info tech
info tech, Technician
Category: TV
Satisfied Customers: 14173
Experience:  Television Engineer for many high street outlets 20 plus years experience
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I have a sony Bravia with a perfect picture most of the time.

Resolved Question:

I have a sony Bravia with a perfect picture most of the time. Unfortunately it loses signal a few times every hour. It pixelated each time. There is a screen help to retune. Great a better picture for about an hour then it goes bad again. Is this issue a tv one or an aerial one..
Submitted: 2 years ago.
Category: TV
Expert:  info tech replied 2 years ago.
Hello
Welcome
Thanks for the Question

I am sorry you're having problems here, I will need the model number found on the back of the set?

In addition how are you viewing TV services?satellite/cable box/aerial/set-top-box?

Anthony
Customer: replied 2 years ago.
Model No.. KDL-37EX403. LCD. Digital Colour. Receiving transmissions via aerial and set top box (youview).
Expert:  info tech replied 2 years ago.
Alan does this pixellation happen with both the box AND the aerial?

Anthony
Customer: replied 2 years ago.
Yes
Expert:  info tech replied 2 years ago.
Alan in the settings menu of the set will be the current firmware version of the set could you please let me know what it is?it will begin PKG

Anthony
Customer: replied 2 years ago.
In the settings it just gives device info'. DBT 2200
Expert:  info tech replied 2 years ago.
OK no problem

Its very important the set has the latest firmware now their is a firmware upgrade at the bottom of this instruction sheet to carry out the firmware upgrade <<click

This must be done first the problem you have should be solved by that (if the firmware is the same version it wont take)

Let me know how this works out please,

Please consider rating the answer positively, this will not close any communication with you the session will remain open, rating positively is the only wayI receive credit from the site thanks again

Regards
Anthony
info tech, Technician
Category: TV
Satisfied Customers: 14173
Experience: Television Engineer for many high street outlets 20 plus years experience
info tech and other TV Specialists are ready to help you
Customer: replied 2 years ago.
So far your service is good but I have to go out. I will try again later this evening. Thanks.
Expert:  info tech replied 2 years ago.
Alan thats no problem if you have anymisgivings or you can't do this please let me know and we will move on with it

Anthony

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