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hongkongpom
hongkongpom, Installer
Category: TV
Satisfied Customers: 1286
Experience:  I am a certified Cable Television installer in the state of Hawaii
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HiI have a 4 year old Panasonic Viera TV.I Freesat has

Resolved Question:

Hi
I have a 4 year old Panasonic Viera TV.
I Freesat has stopped working--i've made no adjustments or altered anything.
The sreen reads
No channel found--Please check connection and dish alignment---Press ok to start Autoset.
When I press o.k the screen shows
Freesat Astra2 satellite not found
Advice please--- Thank You
Submitted: 2 years ago.
Category: TV
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Does freesat box menu screen come up if press menu button of freesat remote?
- Have you tried to unplug TV and freesat box power cords from wall socket for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?
Thanks.
Customer: replied 2 years ago.

I have unplugged TV etc for more than 10minutes

I have a Panasonic viera remote which when Menu is pressed shows

Main Menu and Auto Set up

when i press that screen shows as already stated --- no comnnections found etc

Expert:  Shahid replied 2 years ago.
Martin,
Do you have freesat box remote to change the channels or use TV remote for that?
Customer: replied 2 years ago.

I do not have a seperate freesat box --its built in as far as I'm aware.

I have always used the Panasonic remote

Martin

Expert:  Shahid replied 2 years ago.
This is odd, when TV shows "Freesat Astra2 satellite not found" that means there is a satellite box hooked to video input of TV.
Can you please get me the model number off of TV?
Customer: replied 2 years ago.

model no.is

TX-L37V20BA

I can access channels via my SkyPlus box

Expert:  Shahid replied 2 years ago.
OK, do you get any channel through Sky Plus box?
If not, have you tried to reboot Sky box?
Customer: replied 2 years ago.

I can get all the main channels plus freeview through my Sky box

but this has always been the case.

I don't necessarily need Freesat but its always been available until now

Expert:  Shahid replied 2 years ago.
Martin,
I'm sorry, I have no idea why this problem occurred so let me open the question to other experts on website and hopefully some one will soon respond.
You won't need to do any thing and will get email notification when some one will take this question, I'm opting out to open the question.
Thank you.
Expert:  hongkongpom replied 2 years ago.

As you know Freesat & Sky use the same dish & satellite so the fact that your Sky works is a good sign.

Please check the obvious that the cable into the Freesat connection on the back of your TV is in good condition.

Do you have Freesat in another TV in the house by the way?

Do you have a separate dish for Freesat or does your dish have a Quad LNB?

hongkongpom, Installer
Category: TV
Satisfied Customers: 1286
Experience: I am a certified Cable Television installer in the state of Hawaii
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